Voc
The 1st step and the 2 basic tools
People involved
From "go or not go" to "hypercare".
23/11 : words
23/11 : Répétition of the sentences
23/11 : Your whole explanation read
10/01 : HAPPY NEW YEAR
15/03 : GREETINGS - ANSWERING A CALL
29/03 : greetings
From the reception desk to your office
At the reception desk of the company
- FIRST CONTACT
Someone you know
Someone you don't know
- CREATE A PLEASANT ATMOSPHERE
- HEADING TO THE OFFICE/MEETING ROOM
In the hallway / in the lift - making small talk
- MAKE THE VISITOR FEEL AT EASE
Introduction remarks
Find common ground
Walking into the room and sitting down
- MAKE THE VISITOR FEEL AT EASE
Offer a seat
Offer a drink
Make sure he/she is confortable
Saying Yes / No / I don't undersatand
- YES, .....
- NO, ...
05/04
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