31.03 : Just listen

05.04 : Moses supposes...

07/04 : VILMORIN !

05/05 : Welcoming

From the reception desk to your office

At the reception desk of the company

  • FIRST CONTACT
Someone you know
Someone you don't know
  • CREATE A PLEASANT ATMOSPHERE
  • HEADING TO THE OFFICE/MEETING ROOM

In the hallway / in the lift - making small talk

  • MAKE THE VISITOR FEEL AT EASE
Introduction remarks
Find common ground

Walking into the room and sitting down 

  • MAKE THE VISITOR FEEL AT EASE
Offer a seat
Offer a drink
Make sure he/she is confortable

Saying Yes / No / I don't undersatand

  • YES, .....
  • NO, ...

12/05 : last week end & everyday tasks

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